Last Updated: March 16, 2026
At LionX Labs, we are committed to providing high-quality laboratory research products. Due to the sensitive nature of our products and strict laboratory handling standards, our return policy is outlined below.
- No Returns or Exchanges
All products sold by LionX Labs are considered final sale.
Due to the temperature sensitivity, sterility requirements, and laboratory-grade handling conditions of peptides and related research compounds, we do not accept returns or exchanges once an order has been shipped.
This policy helps ensure the integrity, safety, and quality of all products distributed by LionX Labs.
- Order Accuracy
Customers are responsible for reviewing their order carefully before completing the purchase.
LionX Labs cannot modify or cancel an order once it has been processed and shipped.
- Damaged or Incorrect Items
If you receive a product that is damaged during shipping or if the wrong item was delivered, please contact our support team within 48 hours of receiving your order.
To help us resolve the issue quickly, customers may be asked to provide:
• Order number
• Photos of the damaged product or packaging
• A description of the issue
Once the issue is verified, LionX Labs may offer a replacement or other resolution at our discretion.
- Shipping Issues
LionX Labs is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
However, we will work with customers to assist in resolving shipping issues whenever possible.
- Contact Support
If you have questions regarding your order or this Return Policy, please contact our support team through the contact form available on the website.
LionX Labs values transparency and strives to provide the highest level of quality and service for laboratory research professionals.